Terms & Conditions

1. Acceptance of Terms

By accessing or using the Quay Hospitality Group website (quayhospitality.co.uk) and the services offered by our venues, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the website or our services.

2. About Us

This website is operated by Quay Hospitality Group, a collection of independent hospitality venues across Dorset and the Isle of Wight, including Thomas Tripp, The Smugglers Christchurch, Eighteen Bar & Restaurant, Bodega Christchurch, Bodega Southbourne and Salty's Yarmouth.

3. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress, transmitting obscene or offensive content, or disrupting normal flow of dialogue within our website.

4. Intellectual Property

All content on this website — including text, logos, images, photography, branding and design — is the property of Quay Hospitality Group or its licensors and is protected by UK and international copyright and trademark laws. You may not reproduce, distribute, modify or republish any content without our prior written permission.

5. Reservations & Bookings

Reservations made through our website or directly with our venues are subject to availability and the specific booking conditions of each venue. Where deposits or pre-payments are required, these will be clearly communicated at the time of booking.

Cancellation policies vary by venue and event type. Please contact the relevant venue directly for the cancellation terms applicable to your booking.

6. Pricing & Menus

Menu items, prices and availability shown on this website and at our venues are subject to change without notice. We make every effort to ensure pricing displayed online and in print is accurate but reserve the right to correct any errors.

7. Allergens & Dietary Requirements

Our kitchens handle a wide range of ingredients including known allergens. While we take every care to accommodate dietary requirements, we cannot guarantee a fully allergen-free environment. Please inform a member of our team of any allergies or dietary requirements before ordering.

8. Disclaimer of Warranties

This website is provided on an "as is" and "as available" basis. While we make every effort to ensure the information presented is accurate and up to date, we make no warranties or representations regarding the completeness, accuracy or reliability of any content.

9. Limitation of Liability

To the fullest extent permitted by law, Quay Hospitality Group shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the website or our services. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

10. Third-Party Links

Our website may include links to third-party websites for your convenience. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage arising from your use of them.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which sets out how we collect and use your personal information.

12. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time. The latest version will always be available on this page. Your continued use of the website following any update constitutes acceptance of the revised terms.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions about these Terms & Conditions, please contact us at enquiries@quayhospitality.co.uk or by post at Quay Hospitality Group, Christchurch, Dorset.