Privacy Policy — QUAY HOSPITALITY GROUP

1. Introduction

Quay Hospitality Group ("we", "our", "us") is committed to protecting and respecting your privacy. This policy sets out how we collect, use and safeguard the personal data you provide to us, whether through our website, our venues, or any other interaction with our group.

This policy applies to information collected through quayhospitality.co.uk and across our family of venues including Thomas Tripp, The Smugglers Christchurch, Eighteen Bar & Restaurant, Bodega Christchurch, Bodega Southbourne and Salty's Yarmouth.

2. Information We Collect

We may collect and process the following information about you:

Name, email address, postal address and telephone number when you contact us, make a reservation, or sign up to our communications.
Booking and dining preferences, dietary requirements, special occasions and any notes you share with our teams.
Payment information when you make a reservation deposit, purchase a gift voucher or settle a bill (handled by our PCI-compliant payment partners).
Information automatically collected when you visit our website, including IP address, browser type, device information, pages visited and the date and time of access.
Cookie data and analytics information collected via Google Tag Manager and similar services.

3. How We Use Your Information

We use your personal data for the following purposes:

To process and manage reservations, enquiries and orders at our venues.
To respond to your questions and provide customer service.
To send you newsletters, openings, seasonal menus and offers — only where you have opted in.
To improve our website, services and the experience we offer at our venues.
To comply with our legal and regulatory obligations.

4. Lawful Basis for Processing

We process your personal data on one or more of the following lawful bases under UK GDPR: your consent, the performance of a contract with you, our legitimate interests in running our business, or compliance with a legal obligation.

5. Sharing Your Information

We do not sell your personal data. We may share information with:

Trusted service providers (reservation platforms, payment processors, email and analytics partners) who act on our instructions.
Our individual venues within Quay Hospitality Group, where relevant to your booking or enquiry.
Law enforcement or regulatory bodies, where required by law.

6. Cookies

Our website uses cookies and similar technologies to ensure it functions correctly, to remember your preferences and to help us understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect the functionality of certain features.

7. Data Retention

We keep your personal data only for as long as necessary for the purposes set out in this policy, or to comply with legal, accounting or reporting requirements. When data is no longer needed, we will securely delete or anonymise it.

8. Your Rights

Under UK data protection law you have the right to:

Request access to the personal data we hold about you.
Request that inaccurate or incomplete data be corrected.
Request that we delete your personal data, subject to certain exceptions.
Object to or restrict our processing of your data.
Withdraw consent at any time where we rely on consent to process your data.
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure or destruction. While we work hard to protect your information, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the "Last updated" date at the top.

11. Contact Us

If you have any questions about this privacy policy, or wish to exercise any of your rights, please contact us at enquiries@quayhospitality.co.uk or by post at Quay Hospitality Group, Christchurch, Dorset.